FAQ

Which payment methods do you accept?

PayPal and all major credit cards are accepted for payment.  No cash, checks, or money orders are accepted.

We practice a 3 business day grace period on all orders received before shipping them out.  The grace period allows PayPal and other methods of payment to have sufficient time on the transaction verification process.

What is your return policy?

We offer a 14 day policy.  In the event that returns need to be made, all returns must be done within 14 days of purchase and a store credit will be issued.  Shipping charges that occur due to watch being returned will be at the buyers expense.  All watches should be returned in original packing.  **Also once the order is made it cannot be cancelled.  A restocking fee of 25% of the ordered value will be charged upon order cancellation.

Do you offer a warranty?

Don Piece Timeless Collection offers a limited warranty for one year from the date of purchase of your timepiece.  This warranty covers any manufacturer defect of the watch movement.  This warranty excludes any damages caused by wear and tear.

Are the watches water resistant?

Our watches are strictly made for fashion and daily wear.  While our timepieces offer a degree of water resistance, they are not made to be used in the shower, while swimming, or activities that involve heavy bodies of water.

Become A Retailer?

We are currently targeting select boutiques and independent retailers in the United States.  Our collection will provide a complete retail solution for those looking to take on some or all of our collection.  Retailers can expect to receive advertisement on our website and social media channels.  In addition to advertisement, we will offer different wholesale options.